Refund Policy Overview
At TopNotch Education, we strive to maintain transparency in our refund processes. This policy outlines the terms and conditions under which refunds may be issued for our services.
1. Service Categories
Our refund policy varies based on the type of service:
- Consultation Services: Initial consultation fees are non-refundable
- Application Processing: Partial refunds available based on processing stage
- Test Preparation: Refundable with conditions before course commencement
- Documentation Services: Refund availability varies by completion status
Refund Timeline by Service Stage
Before Service Initiation
90% refund available if cancelled within 48 hours of payment
During Processing
50% refund if cancelled before document submission
After Submission
No refund after documents are submitted to institutions
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- Service cancellation before processing begins
- Inability to provide required services
- Technical issues preventing service delivery
- Service termination by TopNotch Education
3. Non-Refundable Items
The following services are non-refundable:
- Completed consultations
- Third-party fees (application fees, courier charges)
- Services completed as per agreement
- Administrative processing fees
4. Refund Process
To request a refund:
- Submit a written refund request
- Include your service details and reason for refund
- Provide relevant documentation
- Allow 7-14 business days for processing
5. Payment Method
Refunds will be processed through the original payment method:
- Credit/Debit card refunds: 5-7 business days
- Bank transfers: 7-10 business days
- Alternative methods may be used if original is unavailable
6. Special Circumstances
We may consider refunds outside standard policy for:
- Medical emergencies (with documentation)
- Natural disasters or force majeure events
- Exceptional circumstances (evaluated case by case)
Last Updated: October 17, 2025